| Question |
"What do I do if I am in an
accident?" |
Answer
|
1. Remain calm.
2. Make sure no one is injured or hurt.
3. Call police (always) and file a report.
4. Only making factual statements (not opinions).
5. Record all information and if the vehicle needs
to be towed, document that information including location
and name.
6. Contact your insurance company.
7. Choose the repair shop of your
choice. |
| |
| Question |
"Will
my car ever be right again?" |
| Answer |
Virtually anything can be fixed, provided
you use a competent repairer with the right
equipment. The catch, as always, is to find someone with
the integrity and dedication required to fix it properly.
The myth that it will never be the same stems from all
the cars that weren't fixed properly---not because
certain types of damage can't be fixed. Some guidelines
in choosing a repairer are as follows:
1.
Look for current membership in a national
association, such as ASA.
2. Look for I-CAR trained technicians.
3. Look for ASE certified technicians.
4. Ask for a written warranty on repairs,
parts and paint.
|
| Question |
"Could
you fix the dent in the trunk, while your at it?" |
| Answer |
"Only if you are willing to pay
for it yourself , because it's not part of the accident."
Shops cannot include damage, not from the accident,
in the price of the repair. This also could appear
fraudulent as someone must pay for the cost of that
repair and you can bet it won't be the insurance company. |
| |
| Question |
"Can you save my deductible?" |
| Answer |
"What part of the repair would you like
me to leave undone?"
Reputable shops have made a major investment in their
operation. Insurance has forced many shops to cut
their operations to the bone. It may also be fraudulent
to save a deductible, depending on the state you are
located in. |
| |
| Question |
"If I am in an auto accident do I
have to stop?" |
| Answer |
Yes. Under the law you must stop - if the
accident involves a moving car, a pedestrian, a parked
car or someone's property. If you leave the scene, you
can be charged with "hit and run" (even if the
accident is not your fault). If you hit a parked
car, try to find the driver. If you cannot, you may drive
away after you leave your name, address and an
explanation of the accident - and you must notify the
local police or Highway Patrol either by telephone or in
person.
|
